Returns & Cancellation Policy

Return Policy

You have 15 calendar days to return a returnable item listed up the below from the date you received it. There will be a 15% restocking fee for returnable items being returned. Any damage to the equipment will be assessed and billed to the customer.

Please ensure that the returnable item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.

[Returnable items]

  • – Patmark-mini
  • – Patmark

[Unreturnable items]

  • – PM Win software
  • – AC Adapter
  • – Hammer
  • – Magnetic Guide for Patmark-mini
  • – Magnetic Guide for Patmark
  • – Pin Holder
  • – Socket Bush
  • – Solenoid Assy
  • – Spare Battery – 2Ah
  • – Spare Charger
  • – Springs
  • – Stylus Pin Standard

Return shipping fees

Customer is responsible for all return shipping costs. If the return is the result of a TOCHO MARKING SYSTEMS AMERICA, INC. error, we’ll refund return shipping costs as well.

Refund method

With a few exceptions, we will reimburse you for returned items in the same way you paid for them.

Cancellation Policy

If you realize you’ve made a mistake in your order, please email us immediately and we will try to get the order canceled if your order has not been shipped yet. You will then be fully refunded.